Contact

Contact Us

Choose the right channel for your request. Our team aims to respond promptly to every message.

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Use the Contact Support tab in Help & Support to open a ticket directly from your workspace. You can track replies and conversation history there.

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General inquiries

General questions about Kolvexa, partnerships, press, or anything not covered below.

info@kolvexa.com
Response within 2–3 business days

Product support

Questions about features, platform usage, or workspace setup.

support@kolvexa.com
Response within 1–2 business days

Billing & subscriptions

Questions about payments, upgrades, cancellations, or invoices.

billing@kolvexa.com
Response within 1 business day

Bug reports

You encountered an issue or unexpected behavior on the platform.

bugs@kolvexa.com
Triaged within 24 hours

Security

Responsible disclosure of a security vulnerability or data protection concern.

security@kolvexa.com
High priority, response within 24 hours

Legal & privacy

Legal requests, GDPR/CCPA rights, data processing inquiries, or compliance questions.

legal@kolvexa.com
Response within 3–5 business days

Response times

Our support team responds during business days (Monday–Friday). Urgent billing or security requests are prioritized. Please include as much detail as possible to help us resolve issues quickly.